Dispute Management
Track and manage OTA disputes and resolutions
Open Disputes
3
Requires attention
Resolved This Month
2
Successfully closed
Total Amount
13.500.000 ₫
In dispute
Avg Resolution Time
16 days
To resolve
All Disputes
| ID | OTA | Booking Code | Amount | Reason | Created | Days Open | SLA Status | Status |
|---|---|---|---|---|---|---|---|---|
| DSP001 | Booking.com | BKG-240701-089 | 2.500.000 ₫ | Khách không đến | 15/07/2024 | 16 days | Warning | open |
| DSP002 | Agoda | AGD-240705-112 | 1.800.000 ₫ | Tính phí trùng | 20/07/2024 | 11 days | Normal | open |
| DSP003 | Expedia | EXP-240708-045 | 3.200.000 ₫ | Khiếu nại dịch vụ | 10/07/2024 | 15 days | Met | resolved |
| DSP004 | Traveloka | TVL-240712-067 | 1.500.000 ₫ | Sai giá phòng | 25/07/2024 | 6 days | Normal | open |
| DSP005 | Booking.com | BKG-240628-034 | 4.500.000 ₫ | Phòng không có sẵn | 28/06/2024 | 17 days | Warning | resolved |